Department Manager

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If you’ve got a project management background and you’re looking for a new role that will give you the opportunity to put your skills into practice with the challenge of growing your own brand, we might just have the perfect role for you!

We’re recruiting for a Department Manager to create and execute growth strategies for 3 of our Bonacia businesses;

·        Leavers Books

·        School Products

·        Nursery Resources

This is a diverse role covering all the elements its takes to make a successful brand, as well as applying your operational edge to our internal processes you’ll also have the opportunity to show your creative flare working closely with our marketing team to grow our Leavers Books customer base.

Responsibilities of the role include;

People Management

  • Recruiting, training and engaging a temporary and permanent team of customer care advisors


  •  Manage and improve our internal processes to ensure our customers receive world class service
  •    Work closely with the production and despatch departments to ensure customer orders are fulfilled on time, every time 
  •  Work closely with the Marketing department to execute marketing strategy including writing copy and meeting deadlines
  •  Work collaboratively with our in-house tech team on bespoke software and websites to make our customers journey simple and enjoyable
  •  To analyse products and pricing to ensure your brands are profitable reporting on possible cost saving opportunities
  •  To create end of year reports and growth recommendations for Directors

Customer Care

  •  To ensure the SLA standards are met by the team
  • To resolve customer issues where required
  •  To build positive relationship with customers to encourage repeat business

Benefits of Working at Bonacia

  •    Flexible hours
  •    Performance-related pay increases (two opportunities per year)
  •    Service increase on holiday allowance
  •  Amazing company culture with lots of social events 
  •  As much tea & coffee as you can drink!
  • Christmas shut down
  •  Company Cycle2Work scheme & free parking
  •   Bank Holiday shut down

Additional Information

  •  Full time working hours (37.5 hpw Monday-Friday)
  •   Permanent contract
  •    Salary £20,000 - £25,000 (depending on skills and experience)

We have a Group Interview scheduled for the 2ndDecember, if you would like to attend please send your CV by 27thNovember 2019